Refund and Return- Policy | Online Pet Store in Nepal | Petxan

CONTACT USHappy to welcome you to our circle of friends

For the safety & comfort of our guests, tour timings are strictly between 9am and 2pm, Saturday to Thursday.

In case you are not happy with the quality of the product or the product doesn’t fit properly, you can return the product to us. We will replace the product or refund the entire amount.

Please note that the product should be unused and should be sent back along with original box and invoice to:

Sahabhagita Marg, 183

Mid-Baneshwor, Kathmandu

Bagmati (P3), Nepal

Telephone No.: +977-98XXXXXXXX

E-Mail ID :

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cash on Delivery, Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.