Order Cancellation- Policies | Online Pet Store in Nepal | Petxan

CONTACT USHappy to welcome you to our circle of friends

For the safety & comfort of our guests, tour timings are strictly between 9am and 2pm, Saturday to Thursday.

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Petxan:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. 

Cancellation by Customer:

  1. If you cancel your order before your product has shipped, we will refund the entire amount.
  2. If the cancellation is after your product has shipped, you can do one of the following:
  3. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
  4. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Replacement :-

In order to get a defective item replaced, contact us at petxannepal@gmail.com or call on +977-98XXXXXXXX, within 30 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.